Return & Exchange Policy
Effective Date: 26 March, 2025

At The Online Auto Parts, we strive to provide high-quality auto parts and excellent customer service. If you are not satisfied with your purchase, we offer a hassle-free return and exchange policy, subject to the terms outlined below.

1. Eligibility for Returns & Exchanges
You may return or exchange an item within 30 days of the delivery date, provided that:

  • The item is in its original, unused, and uninstalled condition.
  • The item is in its original packaging with all accessories, manuals, and labels intact.
  • The item is not a final sale, non-returnable, or special-order item.
  • Electrical and electronic parts must not be opened or installed.

2. Non-Returnable Items
The following items are not eligible for return or exchange:

  • Items that have been used, installed, or damaged.
  • Electrical and electronic components that have been opened or connected.
  • Special-order or custom-made parts.
  • Items without the original packaging.
  • Clearance or final sale items.

3. Return Process
To initiate a return:

  1. Contact our customer support team at [Your Email] or [Your Phone Number] to request a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely in its original packaging and include a copy of your order confirmation.
  3. Clearly write the RMA number on the package.
  4. Ship the item to the return address provided by our support team. Customers are responsible for return shipping costs unless the return is due to an error on our part.

4. Refund Policy

  • Once we receive and inspect your return, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.
  • A restocking fee of up to 20% may apply to certain returns.

5. Exchange Policy

  • If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery for an exchange.
  • Exchanges are subject to product availability.
  • We will provide a prepaid return label for defective or incorrect items.

6. Cancellations & Order Changes

  • Orders can be canceled or modified only before they are shipped.
  • Once an order has been shipped, it must go through the standard return process.

7. Warranty Claims

  • Some items may be covered by a manufacturer’s warranty.
  • Warranty claims must be processed directly with the manufacturer.
  • We can assist in providing necessary documentation for warranty claims.

8. Contact Us
For any questions regarding returns or exchanges, please contact us:

The Online Auto Parts
34-21 Greenpoint Ave long Island City Ny 11101
Email: info@venusauto.co
Phone: 20718-786-7775

By purchasing from our website, you agree to this Return & Exchange Policy.